Two-Factor Authentication (2FA)

Overview

Connetra provides an added layer of security by allowing Workspace Owners to mandate Two-Factor Authentication (2FA) for all members accessing the workspace. When enabled, users will be required to configure and verify an authentication code using an authenticator app (such as Google Authenticator) to gain access.

Enabling 2FA for a Workspace

Workspace Owners can enforce 2FA from the Workspace Settings. Once activated, any user attempting to access the workspace will be prompted to set up their Two-Factor Authentication.

Setting Up 2FA

When you log in or switch to a workspace that requires 2FA for the first time, you will be guided through a setup process:

• A QR code and a secret key will be displayed on the screen.
• Scan the QR code using your preferred authenticator app, or enter the secret key manually.
• Enter the 6-digit authentication code generated by your app to verify and complete the setup.

Logging In with 2FA

Once you have configured 2FA, every subsequent login or access attempt to the secured workspace will require you to enter the 6-digit code from your authenticator app.

Disabling or Resetting 2FA

If a Workspace Owner disables the 2FA requirement for the workspace, members will no longer be prompted for a 2FA code (unless they are part of another workspace that still requires it). If you lose access to your authenticator app, you may need to ask your Workspace Owner or the Connetra support team for a 2FA reset.